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A Litmus Test For Process Craft
In a review with a global organization last week, the client explained how a major change program affecting sites around the world had ignored the defined processes: “We just had to get on with closing...
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A Simplification Bandwagon Begins To Roll
Is business simplification at last moving up the strategic agenda? In recent discussions with three global organizations, it’s the senior people who are arguing forcefully for simplicity. Admittedly,...
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The Process Team Quietly Demolishing Silos
A shout out, on behalf of stockholders, for all the unsung heroes in process excellence. This is the story of one: the Head of Process Excellence in a global organization on a 7-year transformation...
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When Operational Excellence Is Bad Karma
A slightly uncomfortable weekend with two family members whose work leaves them on the receiving end of ‘operational excellence’. I drove home rehearsing again the morality of what I do. Both have...
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Soulful Operational Excellence
If Operational Excellence (OpEx) and Lean Sigma are too often associated with a sense of heartless oppression, what would be soulful OpEx be? Is there a recipe for a wholegrain honest-to-goodness OpEx...
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Business Process Management’s Lost Decade
What did we achieve in Business Process Management (BPM) in the last decade? Frankly, not nearly enough. And there has been enormous waste. Arguably the single most important root cause has been...
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Sustainable Process Excellence? Hire A Showman
Michael Fauscette has been setting out why, in the information age, making better decisions will drive the development of new operating models. It’s about moving, he has argued, from “make – sell” to...
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Scaling Up Excellence
How’s your process excellence initiative going? Frustration and confusion everywhere, pummelled by unpredictable and unpleasant events, the stench of failure in the air? So far so good, then. That’s...
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The Noble Profession Of Process Excellence
Flourishing is a remarkable book, and rather heartwarming for those toiling in the vineyard of process excellence. Remarkable because it’s a radical critique of sustainability and Corporate Social...
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